Information is all around us and is the staple diet of human beings.
Information is variously perceived as facts, intelligence, data, news and knowledge. Information has been a common ingredient to all areas of human endeavor, be it the day-today affairs of business, matters of life and death or the most trivial of pursuits.
In a modern industrial society there are negligibly few individuals, who do not, from time to time, occasionally or frequently have any requirement for information.
It is an essential accompaniment of almost every social activity. Information is considered as important that contributes towards the development of a nation. It provides the core for the development of knowledge, the basis for innovations, the resources for informed citizenry, and as a result, becomes a key commodity for the progress of a society.
Information and Communication Technology (ICT) Services refers to forms of technology that are used to transmit, process, store, create, display, share or exchange information by electronic means.
The ICT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services.
Customers who purchase and/or use ICT services do so with the intention to “accomplish” a certain objective, without having to manage specific costs and risks.